Contact Support

Submit a User Support Ticket

Users have unlimited access to our customer support team by submitting a help ticket. Our experienced support team members will respond quickly with resources and solutions aimed at getting our users moving again.

Contact Gather® Network Support

Need help with TraceGains Gather® or have a supplier group related question? Contact our team dedicated to supporting our global network. A representative will contact you back directly to help troubleshoot any issues.

Find the Answers You Need

Check out the in-app resource center! Login to your TraceGains enterprise or TraceGains Gatherâ„¢ account and look for the blue logo in the bottom right to search help articles, launch interactive product walkthroughs and submit support tickets.

FEATURED PRODUCT

AI Formulation
Bring your ingredient data, formulas, food science, and more into one environment.

FEATURED PRODUCT

AI Formulation
Bring your ingredient data, formulas, food science, and more into one environment.

FEATURED PRODUCT

AI Formulation
Bring your ingredient data, formulas, food science, and more into one environment.

FEATURED SUPPORT

TraceGains Academy
Expert-led learning, on your schedule.

FEATURED SUPPORT

TraceGains Academy
Expert-led learning, on your schedule.

FEATURED SUPPORT

TraceGains Academy
Expert-led learning, on your schedule.

FEATURED RESOURCE

The State of Digital Transformation in F&B
Find out where the industry’s biggest bottlenecks are today.

FEATURED RESOURCE

The State of Digital Transformation in F&B
Find out where the industry’s biggest bottlenecks are today.

FEATURED RESOURCE

The State of Digital Transformation in F&B
Find out where the industry’s biggest bottlenecks are today.

Pin It on Pinterest